terms & Conditions
Welcome
Welcome to Wing & Wool. This is a small, fiber-loving corner of the world built around handmade goods, wool, yarn, and the everyday joy of making things with our hands.
By using our website or placing an order, you’re agreeing to the terms below. We’ve kept them as clear and human as possible—no legal fog, just the basics of how we do business.
Using Our Website
By shopping with us, you confirm that you are old enough to make purchases in your location, or have permission from a parent or guardian.
Please use our website respectfully and for its intended purpose. We reserve the right to refuse service if needed to protect our shop, our systems, or our community.
Our Products
Everything here is made or curated with care. Many of our items are handmade or produced in small batches, which means:
- Slight variations are normal and expected
- No two items are perfectly identical
- These differences are part of what makes handmade goods special
We do our best to represent colors, textures, and details accurately, but screens can sometimes tell their own story.
Pricing & Availability
Prices are listed in USD and may change without notice.
We work hard to keep inventory accurate, but occasionally something may sell out or be unavailable even if it appears online. If that happens, we’ll reach out and make it right.
Orders & Payment
Orders are processed once payment is received in full.
We reserve the right to cancel or refuse orders if something looks off (fraud prevention, pricing errors, or inventory issues). If that ever happens, we’ll always communicate clearly.
Shipping
We ship with care, but once your package leaves us, it’s in the hands of the postal system.
That means:
- Shipping times are estimates, not guarantees
- We are not responsible for carrier delays or lost packages
- Customers are responsible for entering correct shipping addresses
If something goes wrong in transit, reach out—we’ll always try to help where we can.
Returns & Exchanges
Because many of our items are handmade, limited, or small-batch, we handle returns carefully.
If something arrives damaged or isn’t right, please contact us within 7 days of receiving your order. We’ll work with you to find a fair solution.
Intellectual Property
All photos, branding, written content, and product designs belong to Wing & Wool unless otherwise stated.
Please don’t use or reproduce our content without permission.
A Gentle Note on Liability
We do our best to create and deliver quality products, but items are used at your own discretion.
Wing & Wool is not responsible for indirect or unexpected damages related to use of our products or website.
Changes
We may update these Terms occasionally as our shop grows and evolves. Updates take effect once posted.
privacy policy
We Respect Your Privacy
At Wing & Wool, we’re makers and animal-tenders first—not data collectors. We only gather what we need to process your order and improve your experience, and we treat that information with care.
Information We Collect
When you place an order or interact with our site, we may collect:
Basic website usage data (like cookies or browsing behavior)
Your name
Email address
Shipping and billing address
Order details
Payment information (processed securely through trusted third-party providers—we never store full card numbers)
How We Use Your Information
We use your information to:
Improve our shop and customer experience
Process and ship your orders
Communicate with you about purchases
Offer customer support
Send occasional updates or promotions (only if you choose to receive them)
We Don’t Sell Your Data
Ever. We do not sell, rent, or trade your personal information.
We only share data with trusted partners who help us run our shop—like payment processors, shipping carriers, and email services—and only as needed to do their job.
cookies
Our website may use cookies to make things run smoothly and to understand how visitors use the site.
You can disable cookies in your browser settings if you prefer, though parts of the site may not function as intended.
Keeping Your Information Safe
We take reasonable steps to protect your personal information, but no online system is ever 100% secure. We encourage safe browsing habits and careful password use on your end as well.
Your Choices
Depending on where you live, you may have the right to access, update, or request deletion of your personal information. Just reach out and we’ll help however we can.
Third-Party Links
Sometimes we may link to other websites. We’re not responsible for the content or privacy practices of those sites, so we encourage you to read their policies too.
Get in Touch
If you have any questions, concerns, or just want to say hello:
Wing & Wool
Email: wingnwool@gmail.com
Website: https://wingnwool.com